Guide to Renting

Your Guide to Renting at NNWYour rental agreement folder contains important information for managing your residential tenancy lease. The Property Management department is here to assist you during your tenancy. The following information is designed to assist you in case you need more information.

- Office Hours for Enquiries and Advice
- Rental Bond
- Periodic Inspections
- Keys
- Insurance
- Electricity, Gas and Telephone
- Repairs and Maintenance
- After Hours Emergency Repairs
- Repair Request Form
- Termination of the Tenancy Agreement
- More Information


Your Guide to Renting at NNW

Our office is open for enquiries and advice during the following times:

Monday to Friday: 8:30am to 5:30pm. 
Saturday: 9am to 5pm. 
Closed Sundays, Public Holidays, and between Christmas day and New Year's day. 
Telephone: (02) 9868 8888, Facsimile: (02) 9868 8899

Unless other arrangements are made, rent under your Residential Tenancy Agreement will be payable in advance according to your lease schedule. Please note rental payments can only be accepted by:

-  Internet banking with B-Pay 
-  Bank Cheque 
-  Postal Money Order 
-  Cash cannot be accepted. If at any time you are unable to make a rental payment
    on or before the due date please make immediate contact with the Tenancies Department.

Your Guide to Renting at NNW

Your rental bond will be lodged with the NSW Department of Fair Trading. The bond is held as security against any damage or undue wear and tear and is not used for rental payment. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Residential Tenancy Agreement commenced (allowing for fair wear and tear) and there are no other monies owing.

During the course of your tenancy, the premises will be inspected periodically by NNW Property after 7 days notice has been given to you. The following periodic inspections are carried out:

-  Initial condition report inspection. 
-  First three month inspection. 
-  Regular annual inspection. 
-  These inspections are to check on how the property is being maintained and to see what routine maintenance may be required.

Your Guide to Renting at NNW

A duplicate key to all properties is retained by North Nor'West Property for emergency access. Under special circumstances, and on producing identification, the keys can be borrowed, during office hours, but must be returned within twenty-four (24) hours.

No service is available out of office hours or on public holidays. It would be therefore advisable, that you also make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out.

Locks may only be changed, after first obtaining permission from NNW Property or the Landlord, and then on the strict understanding that you supply us with a spare set of keys. Remember, it is in your best interests to ensure that we have access to your property.

We strongly urge you to insure your personal possessions against any loss, damage or theft. The landlord has no obligation to insure your personal belongings.Your Guide to Renting at NNW

It is each tenants' responsibility to have the appropriate account placed in their name(s) and then to arrange to have a meter reading prior to moving in or vacating the premises.

Set out below are the contact numbers for these utilities:

Electricity and Gas services 
-  Australian Gas Light Co: 9922 0101 
-  Energy Australia: 13 15 35 
-  Integral Energy: 13 10 02 
-  Origin Energy: 13 21 24

Telephone and broadband Internet 
-  Telstra: 13 22 00 
-  Optus: 13 39 37

Water enquiries 
-  Sydney Water: 13 20 92

If you would like assistance connecting your utilities we can arrange connection through Fast Connect.

Your Guide to Renting at NNW

You must advise our office immediately of any service or repairs that may be required to any fixtures, fittings or any other part of the property. All repair requests should be completed online using our Repair Request Form.

For urgent repairs please contact our Properties immediately on (02) 9868 8888 during office hours. All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord's approval and/or quotes before any work can commence, so unfortunately a delay is sometimes unavoidable.

If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for calling the tradesperson will be automatically passed on to you for payment.

Where you rent a house, terrace or a semi-detached cottage, the upkeep of the gardens and grounds are your responsibility, unless otherwise formally advised. Gardens and yards must be kept clean and presentable at all times. Please do not store unnecessary paper, rubbish, bottles, cans, etc. on or around the premises.

If you require urgent attention outside of normal business hours only, please contact one of the following services:

In all other cases please contact the Properties department as above on (02) 9868 8888.

Plumbshore Plumbing 
02 9878 1455, or 0418 419 705

Robco Electrical 
0417 775 557

Integrity Locksmiths 
1300 366 488

Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord.

The Residential Tenancy Agreement can be terminated by you in the following ways:
If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give fourteen (14) days signed written notice prior to the expiry of the fixed term of your Agreement.

Once the fixed term has expired, you are at liberty to continue living at the property or to vacate. If you intend to vacate, signed written notice to that effect must be received by our office at least three weeks prior to the vacating date.

If however, unforseen circumstance arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement, please contact our office immediately,

Please ensure that any other occupants of the property also read this information.

For any other enquiries please contact the Tenancies department on (02) 9868 8888 during normal office hours.